Emerging Tech Talk

Emerging Tech Talk #48 - Interview with Marc Ollhaeuser of Excelsis about Multi-channel Applications

Fri, 12 Mar 2010 21:46:25 +0000

http://blogs.voxeo.com/ett/ What kind of applications are people asking to have built? What communication channels are of most interest? voice? web? SMS? IM? At Call Center World 2010 in Berlin, host Dan York interviewed Marc Ollh?user, Co-Founder and Product Manager at Excelsis, a Voxeo partner, to learn more about what kind of apps customers are looking for and what he has seen in the way of communication trends.

More information about Excelsis may be found at http://www.excelsisnet.com/en/

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York

Emerging Tech Talk #47 - Voice Biometrics - Bill Morrow of CSIdentity

Tue, 09 Feb 2010 12:00:08 +0000

http://blogs.voxeo.com/ett/ What are the trends in voice biometrics and how is CSIdentity unique in the industry? In this segment of our Voice Biometrics series, host Dan York interviews Bill Morrow, Chairman and CEO of CSIdentity about their biometric services, trends in voice biometrics and what makes CSIdentity's services different than others in the field.

Please visit http://www.voxeo.com/biometrics to learn more about how to incorporate voice biometrics into new or existing applications on Voxeo's platform.

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York

Emerging Tech Talk #46 - Voice Biometrics - Peter Soufleris of Vocalect

Tue, 09 Feb 2010 11:50:08 +0000

http://blogs.voxeo.com/ett/ How can voice biometrics help with identity and how are Vocalect's services unique? In this segment of our Voice Biometrics series, host Dan York interviews Peter Soufleris, Founder and CEO of Vocalect about their biometric services, trends in voice biometrics and what makes Vocalect's services different than others in the field.

Please visit http://www.voxeo.com/biometrics to learn more about how to incorporate voice biometrics into new or existing applications on Voxeo's platform.

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York

Emerging Tech Talk #45 - Voice Biometrics - Ariel Freidenberg of PerSay

Tue, 09 Feb 2010 11:35:09 +0000

http://blogs.voxeo.com/ett/ What are the trends in voice biometrics and how is PerSay different from other voice biometrics vendors? In this segment of our Voice Biometrics series, host Dan York interviews Ariel Freidenberg, Executive VP of Sales and Business Development for PerSay about their biometric services, trends in voice biometrics and what makes PerSay's services different than others in the field.

Please visit http://www.voxeo.com/biometrics to learn more about how to incorporate voice biometrics into new or existing applications on Voxeo's platform.

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York

Emerging Tech Talk #44 - Voice Biometrics - Paul Heirendt of Trade Harbor

Tue, 09 Feb 2010 11:25:05 +0000

http://blogs.voxeo.com/ett/ What is voice biometrics all about and what can solutions from TradeHarbor do to help you? In this segment of our Voice Biometrics series, host Dan York interviews Paul Heirendt, Co-founder, President and CEO of TradeHarbor about their biometric services, trends in voice biometrics and what makes TradeHarbor's services different than others in the field.

Please visit http://www.voxeo.com/biometrics to learn more about how to incorporate voice biometrics into new or existing applications on Voxeo's platform.

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York

Emerging Tech Talk #43 - What is VoiceXML 3? with Dan Burnett

Tue, 26 Jan 2010 14:42:12 +0000

http://blogs.voxeo.com/ett What is "VoiceXML 3" all about? Why do we need a new version? What will change for VXML developers? What is the status of the VXML 3 specification? To dive into those topics, host Dan York interviewed Dan Burnett, Director of Speech Technologies for Voxeo and also the lead editor of the VoiceXML 3 specification for the World Wide Web Consortium (W3C).

To view the latest VoiceXML 3 specification and learn more about the W3C's voice activity, visit www.w3.org/Voice.

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York

Emerging Tech Talk #42 - Voxeo Acquires ClackPoint

Wed, 20 Jan 2010 07:22:30 +0000

http://blogs.voxeo.com/ett Today Voxeo announced the acquisition of ClackPoint and host Dan York spoke with ClackPoint principal Neil Stratford to understand the ClackPoint real-time collaboration platform and how it could be used over voice, web and IM. Neil and Dan discussed the platform itself, the integration to provide voice conferencing inside of Google Wave and other technical aspects of the product. You can check out ClackPoint yourself and find out more about it by going to the ClackPoint FAQ at www.voxeo.com/clackpointfaq.

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York

Emerging Tech Talk #41 - Update on the Show and Review of book "Get Seen"

Wed, 20 Jan 2010 00:44:11 +0000

http://blogs.voxeo.com/ett In this show, host Dan York first provides an update on the show in 2010 and asks for viewer feedback. He then goes on to talk about Steve Garfield's new book about online video called "Get Seen".

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #40 - How to Use Google Wave for Collaborative Conference Notes and Conversation

Tue, 12 Jan 2010 22:34:40 +0000

http://blogs.voxeo.com/ett/ How can you use Google Wave as a powerful tool for collaborative note taking and conversation at a conference? In this screencast, host Dan York shows how Wave was used at eComm Europe and how you can set up public waves so that you can do this kind of collaborative work at a conference or event. -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #39 - Initial Review of Blue Eyeball USB Webcam

Tue, 12 Jan 2010 22:34:04 +0000

http://blogs.voxeo.com/ett/ Dan York recently purchased a Blue Eyeball USB webcam and in this episode provides an initial review of the portable webcam and shows a video comparison of the Eyeball to his Mac's built-in iSight camera. Product info: http://www.bluemic.com/consumeraudio/webcams.html (Dan has the 1.0 camera) -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #38 - Ted Gilchrist about location-based mashups and Brightkite

Tue, 12 Jan 2010 22:33:00 +0000

http://blogs.voxeo.com/ett/ Host Dan York spoke with independent developer Ted Gilchrist about the VnoTed service he created that lets you call in and post location updates to Brightkite, and also have those updates go out to Twitter and Friendfeed.

[UPDATE: Shortly after I uploaded the show, Ted contacted me to let me know that unfortunately VnoTed is not working right now due to the Brightkite API being broken. He has apparently been waiting for Brightkite to fix their API, but has not yet seen any movement. Not to be deterred, Ted is already exploring ways that he might rewrite the VnoTed service to use another location-based service that has a stable API. Stay tuned...]

Beyond the actual function of location-based voice notes, Ted's service is quite an interesting mashup of services. As he describes in a document, VnoTed uses:

Brightkite
Google App Engine for web hosting
Amazon S3 for storage of voice notes
Voxeo's Tropo.com for the voice interaction
Voxeo's IMified for setting hashtags
Google Maps to get the latitude and longitude of a US ZIP code

Ted has also made his VnoTed code open source and posted it to Github. Those interested can download the code and experiment with it directly. More info about Ted and his work can be found on www.vnoted.com or on Twitter at @egilchri.

For those wondering about the background, this video was recorded in the Voxeo booth at SpeechTEK in August 2009 in New York City. -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #34 - Jose de Castro about Voxeo's SpeechTEK booth and the 2,000 node telephony cluster built on netbooks

Tue, 12 Jan 2010 22:32:44 +0000

http://blogs.voxeo.com/ett/ Can you really build a 2,000-port IVR cluster using commodity low-end netbooks? At the SpeechTEK conference in NY on August 26, 2009, host Dan York spoke with Voxeo's Jose de Castro about the 20 netbooks in Voxeo's SpeechTEK booth and what they were doing. Jose spoke about Prophecy 10 and its performance improvements - and then touched on new features being demonstrated in Voxeo's VoiceObjects software. -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #37 - Voxeo Acquires Motorola's VoiceXML Browser Business

Tue, 12 Jan 2010 22:32:27 +0000

http://blogs.voxeo.com/ett/ What is a VoiceXML browser? What is VoiceXML? What role do they play in communication? Why did Voxeo purchase Motorola's VoiceXML browser business? What does that mean for people in the industry? How will it help companies that want to add VoiceXML into their products?

In this episode, host Dan York dives into those questions to explain what a VoiceXML browser is, what is special about Motorola's VoiceXML browser, what the relationship is between Voxeo and Motorola, and what this acquisition means for Motorola OEM customers, for Voxeo customers and for the industry in general. -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #36 - Christopher Penn about Google Wave

Tue, 12 Jan 2010 22:31:11 +0000

http://blogs.voxeo.com/ett/ What is most interesting about Google Wave? Back in June 2009 at an event happening near the Enterprise 2.0 conference in Boston, MA, I had a chance to sit down with Christopher S. Penn and get his thoughts about the recently-announced Google Wave and how it might be used as a communication tool. As I listened to this recording today, I was struck by how much of it was echoed in a recent blog post I put up about the need for distributed and decentralized systems - we do need that distributed/decentralized approach. I know that while the Wave protocol is published, federation is not yet possible with Wave. Let's hope it comes soon. While I know that Chris' views on Wave may have changed in the 3 months since we recorded this session, I thought the points he makes are great. More info about Chris can be found at:

Thanks, Chris, for agreeing to do the interview - and should we have the opportunity to do another one, I'll try to get it up online sooner! My apologies for the delay. -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #35 - Robert Sparks about SIPit and SIP interoperability

Tue, 12 Jan 2010 22:30:14 +0000

http://blogs.voxeo.com/ett/ What is the SIPit test event all about? How does it make communications systems better? What do participants do at the event? How can companies get involved? To answer all those questions and more, host Dan York interviewed SIPit coordinator Robert Sparks at the SIPit 25 event held in September 2009 at the University of New Hampshire InterOperability Lab (IOL) in Durham, NH, USA. More information about SIPit can be found at http://www.sipit.net/
Many thanks to Robert for agreeing to the interview after a long day of testing. Robert has also posted a summary of the SIPit25 event at:
http://www.ietf.org/mail-archive/web/rai/current/msg00720.html -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #33 - Build apps that use Twitter for customer interaction with IMified

Tue, 12 Jan 2010 22:28:51 +0000

http://blogs.voxeo.com/ett/ If you start interacting with customers via Twitter - and are successful - how do you scale your efforts to meet demand? What if you could develop automated agents that can help human agents in responding to Twitter inquiries? In this episode of Emerging Tech Talk, host Dan York is down at the Enterprise 2.0 conference in Boston and talks about how you can now build apps on the IMified platform that can interact with people on Twitter in precisely these type of scenarios. (Read more in this Voxeo Talks blog post.) -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #32 - Voxeo Acquires IMified

Tue, 12 Jan 2010 22:27:54 +0000

http://blogs.voxeo.com/ett/ What if you could develop self-service apps that interacted with users via IM? In this episode, with the news (see news release) that Voxeo is acquiring IMified host Dan York speaks with IMified.com co-founder Adam Kalsey about the service, what developers can do with it, how they can get involved and how the service works. -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.

Emerging Tech Talk #31 ? An Update about the ETT show itself

Tue, 12 Jan 2010 22:26:51 +0000

http://blogs.voxeo.com/ett/ - In this brief Emerging Tech Talk episode, host Dan York provides an update about the ETT show itself, what?s been going on, why the number of shows has dropped off, where it is going, etc., and also talks about the workflow he uses in producing the show and some of the challenges therein. -------------

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This Voxeo podcast can be found on the web at http://blogs.voxeo.com/ett. If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York.